Effective Date: September 2025
Servae respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you use the Servae app and services.
1. Information We Collect
When you use Servae, we may collect the following information:
Account Information: name, email, phone number, password.
Profile Information: optional details such as profile photo, preferred contact method.
Booking Information: services booked, dates, times, and payment details (processed through stripe.com).
Watchlist & Notifications: providers you follow, favorites you add, and messages you send.
Device & Usage Information: IP address, device type, app activity, location (if enabled).
Reviews & Feedback: content you submit about service providers.
2. How We Use Your Information
We use your information to:
Create and manage your Servae account.
Enable search, bookings, and marketplace transactions.
Share necessary details with service providers you book, follow, or message.
Send you notifications, booking confirmations, or updates.
Improve the app experience and add new features.
Monitor for fraud, abuse, or violations of our Terms.
3. Sharing Your Information
We only share your information in these cases:
With Service Providers: when you book, message, or follow them.
With Stripe.com, to process payments securely.
With Legal Authorities: if required by law or to protect rights, safety, or security.
With Service Vendors: trusted third parties who help us run the app (hosting, analytics, support).
We never sell your personal data.
4. Your Choices
You can update your profile and contact information in the app at any time.
You can adjust notification preferences in your profile.
You can delete your account by tapping "delete my account" in your profile.
5. Data Security
We use encryption and secure hosting to protect your personal information. While we take strong measures, no system is 100% secure.
6. Data Retention
We keep your information only as long as necessary to provide the Servae Service, meet legal obligations, and resolve disputes.
7. Children’s Privacy
Servae is not intended for children under 18. We do not knowingly collect information from minors.
8. Changes to This Policy
We may update this Privacy Policy as Servae grows. If we make major changes, we will notify you in the app or by email.
9. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: support@servae.app